Title VI and ADA Procedures

The Regional Transit Authority of Southeast Michigan (RTA) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its programs and services on the basis of race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964 and in accordance with the Americans With Disabilities (ADA) Act.

For information about the RTA’s non-discrimination obligations, or to file a complaint if you believe you have been subjected to unlawful discrimination, please contact the RTA by mail at the Regional Transit Authority of Southeast Michigan, 1001 Woodward, Suite 1400, Detroit, MI 48226; or by email at TitleVI@rtamichigan.org. For translation assistance, please call us at 313-402-1020.

RTA 2024 Title VI Program Update

Title VI Public Notice and All Translations

• Public Notice (English)
• Public Notice (Arabic)
• Public Notice (Chinese)
• Public Notice (Spanish)

Title VI Complaint Procedure

The RTA has a Title VI Complaint Procedure in place that outlines the process for the local disposition of Title VI complaints and is consistent with guidelines in Chapter III of the FTA C 4702.1B. If a person believes that RTA’s federally funded programs have violated their civil rights based on race, color, or national origin, they may file a written complaint.

Any person who believes that they or any specific class of persons has been subjected to discrimination or retaliation prohibited by civil rights laws, based upon race, color, or national origin, including language discrimination, may file a written complaint to RTA’s Title VI officer. A formal complaint must be filed within 180 calendar days of the alleged occurrence or when the alleged discrimination became known to the complainant.

Upon receipt of the complaint, the RTA’s Title VI officer, or designee, shall appoint one or more staff, as appropriate, to evaluate and investigate the complaint in consultation with the RTA’s legal counsel. If necessary, the complainant shall meet with the staff to further explain his or her complaint. The staff shall complete their review no later than 60 calendar days after receipt of the complaint. If more time is required, the Title VI officer, or designee, shall notify the complainant of the estimated timeframe to complete the review.

Upon completion of the review, staff shall make a recommendation regarding the merit of the complaint and whether remedial actions are available to provide redress. If the Title VI officer, or designee, concurs, they shall issue a written response to the complainant. If the complainant is dissatisfied with the resolution of the complaint, an appeal can be submitted to the Executive Director for consideration. Upon review of the complaint, the Executive Director.

RTA Complaint Procedures

File a Complaint

For information about TheRide’s non-discrimination obligations, or to file a complaint if you believe you have been subjected to unlawful discrimination, please contact RTA. 

Mail hard copy complaint forms to: 
Title VI Officer 
Regional Transit Authority of Southeast Michigan 
1001 Woodward Avenue, Suite 1400 
Detroit, MI 48226

Download complaint forms:

• Complaint Form (English)
• Complaint Form (Arabic)
• Complaint Form (Spanish)
• Complaint Form (Chinese)
• Complaint Form (Korean)